Cold Caller Remedy and Questions
Cold Caller Remedy
Cold Caller
A cold caller is someone who makes an uninvited or unsolicited visit to your home, usually with the intention of selling goods or services.
Note: Anyone has a “perceived right of access” to call at your front door if you display the following:
• Door bell
• Door knocker
• Letter box
• House number
However, if you display a “no cold caller” notice, then this revokes any perceived right of access by anyone without right or appointment to call.File:No Cold Callers Front Door Notice.pdf
The practice is also known as doorstep selling, and although not inherently illegal, it is often associated with high-pressure sales tactics, which can be used by rogue traders and fraudsters to scam inhabitants.
Cold callers are individuals, often working as an agent, who work for a company or corporation you do not already have a contract or agreement with.
If no pre-existing contract or agreement exists with the caller, then you have no obligation to speak to them and your “no cold callers” front door notice still stands.
If the caller is working for someone you do have an agreement with, your condition of arranging an appointment first still stands, but will not address unknown prior obligations you have already agreed to.
The following script has been written in response to cold callers with no legal standing, but can be used against agents of corporations you do have agreements with.
However, if you are in contract with the cold caller, sending an invoice for your fee may not have any legal standing and maybe rejected. Below are a series of Questions you can ask, and the reason why. You can also download a print-friendly version of these questions, which you can print and, for example, leave a copy of inside your front door or share with family, friends and neighbours.File:TSP - Cold Caller Questions.pdf
1. Who are you?
• Never assume the identity of someone and never begin a conversation until their identity has been confirmed.
2. Do you have proof in the form of an ID card displaying your full name (and photograph)?
• Asking this question negates any assumption on your part and puts burden of proof on the visitor.
• If they supply information that is deficient, i.e. not a full name, then you can end the conversation there.
• If they supply information that is found to be incorrect, they could be prosecuted for fraud.
3. What company do you work for?
• Asking this question determines if they work for themselves or someone else.
• You are therefore determining if they are the principal or agent.
• You also require the name of the corporation and an address.
4. Are you registered on a database where I can check and verify your ID card?
• This is to determine if the cold caller is an agent for the principal.
5. Do you see the “No Cold Caller” notice on my front door?
• When they say “yes”, you have just recorded them acknowledging and accepting your front door notice. • This means that they cannot claim later that they did not see your front door notice.
6. When did you make the appointment to call at this address? • You ask this although you already know the answers, which is no.
• If they say “yes”, they must prove it, which they cannot.
• When they say “no”, they have now contracted with your notice and agreed to pay your fee displayed.
7. Without an appointment booked, I am unable to engage with you.
• Because it is your condition that an appointment must be made before engaging with a caller, and the cold caller has also agreed by acknowledging your notice, you can end the conversation.
8. Close the door.
• Now begin your claim for costs. Using the sovereign project app, you will have now recorded the details of the cold caller and at what date, time and place.
Once the cold caller has left and you have finished recording, play back the video and make a transcript of the conversation with timestamps for important parts, noting all important information that will be used with your claim.
Information to note would be as follows:
• Their appearance, including any uniform.
• Any logos on the uniform or equipment.
• An image of the caller's ID, with name.
• Make, model and registration of their vehicle.
• All answers to your questions.
Claim for costs
Step 1: Draft your notice and invoice
Draw up your notice of unsolicited visit to the company the agent works for, include your invoice for the fee shown on your front door notice, and include a photograph of said notice.
Give the company 30 days to pay you, and also include your fee schedule detailing the cost of administration any and further documents, including your notices.
If your invoice is paid, then business is concluded, if not move onto step 2.
Step 2: Dealing with replies – or non replies
This step depends on whether you receive a reply or not:
Reply received:
• If you receive a reply stating they will not pay your invoice, serve notice upon them that their acknowledgement of your invoice is noted, and give them a further 14 days to pay.
• Also include the cost of administering this notice and create an account with a running total of costs.
• The usual cost of administering a notice is £500, which means the company now owes you your fee for the cold call, plus a further £500 for your notice.
• You repeat this a third time; decrease the time to 7 days, and increase the account by a further £500 and then move onto step 3.
No reply received:
• If you do not receive a reply from them within the 30 days you granted, then they have acquiesced and agreed to your notice.
• Give them 14 days to respond and add a further £500 to their account.
• If no response is received, give them 7 days to respond and add a further £500 to their account.
• Then move onto step 3
Step 3: Non-payment and Default Notice
If you still have not received payment plus costs after serving notice 3 times, serve a notice of default notifying them that they are in default of payment, which may lead to litigation.
After 30 days, serve notice before action, offering once last chance to pay your invoice, increase their account by a further £500.
Step 4: File your claim
Using the N1 claim form for your local county court or small claims court, file a claim against the company for the unpaid invoice, using all your written notices as your case and the video as evidence.
Note: This is not legal advice, nor a guarantee; each and every user must be responsible for their own actions.
The Sovereign Project App is a tool for the use of sovereign men and women only, and should not be used by slave minded plebeians.
Get the app on https://www.thesovereignproject.live/sovereign-app to find all the questions and record your cold caller experience simultaneously.
To learn more, visit https://www.thesovereignproject.live/